Hotels routinely ask for a credit card to be placed on hold for INCIDENTALS or a SECURITY DEPOSIT. As long as there are no issues with the hotel room (no damage and no outstanding room service balances), you should receive the deposit back.
If a credit card is used to pay for your incidentals, there will be a hold on your account. If a debit card is used to pay for your incidentals, the amount will be taken out of your account and refunded within 5-7 business days.
RESORT FEES or hotel PARKING FEES are NOT included in your trip pricing. We cannot collect this fee on behalf of the hotel due to the fact these fees often change and are out of our control. Therefore, you will be responsible for paying resort fees and/or parking fees with the hotel directly, upon arrival.
If you have any questions regarding incidentals and resort fees, please contact the hotel directly.